Privacy policy

Luzon Healthcare LLP.

Effective Date: 04-09-2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luzonhealthcare.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also collect information about:

  • The pages or products you view
  • Referral sources (like search engines or ads)
  • How you interact with the Site

This automatically collected information is referred to as “Device Information.”

We collect this information using:

  • Cookies – Data files with anonymous identifiers. Learn more at www.allaboutcookies.org
  • Log Files – Tracking files collecting IP address, browser type, ISP, pages visited, and time stamps
  • Web Beacons, Tags, and Pixels – Used to understand how users interact with the Site

When you place an order, we collect:

  • Your name, billing and shipping address
  • Email and phone number
  • Payment details (credit/debit card, UPI, wallet, etc.)

We refer to this as “Order Information.” 

Combined, this is considered your “Personal Information.”

How Do We Use Your Personal Information?

We use your information to:

  • Process your orders and payments
  • Arrange shipping and returns
  • Send invoices and order updates
  • Respond to queries and provide customer service
  • Prevent fraud and secure transactions
  • Improve site performance and user experience
  • Send marketing and promotional emails (if subscribed)

We may also use Device Information to:

  • Screen for potential risks (e.g., fraud detection)
  • Analyze browsing behavior for website optimization

Sharing Your Personal Information

By using this Site and submitting your details, you agree to the terms of this Privacy Policy and consent to sharing of your data as described below.

We may share your data with trusted service providers, including but not limited to:

  • Shopify Commerce India Pvt. Ltd. – Our e-commerce platform (Shopify’s Privacy Policy)
  • Google Analytics – To track website usage (Google’s Privacy Policy)
  • Payment Gateways – Razorpay, PayPal, UPI services
  • Courier Services – For shipping and delivery

We may also disclose personal information:

  • To comply with applicable laws
  • In response to lawful requests from authorities
  • To protect our legal rights and business operations

Behavioural Advertising

We use your information to deliver targeted ads and marketing across platforms such as:

  • Facebook
  • Google Ads
  • Instagram
  • Third-party ad networks

You can opt out of targeted advertising through:

  • Facebook Ad Settings
  • Google Ad Settings

Email , Sms Opt-out

To stop receiving promotional emails, click “Unsubscribe” in any marketing email. Processing may take up to 10 days.

Note: Transactional messages (e.g., order updates) will still be sent even after opting out of marketing.

Do Not Track Signals

We do not alter our data collection practices in response to Do Not Track signals from your browser.

Your Rights

If you are an Indian or international user, you have the right to:

  • Access personal data we hold about you
  • Correct, update, or request deletion of your data
  • Withdraw consent at any time (where applicable)
  • To make such requests, email us at: care@luzonhealthcare.com

Data Retention

We retain your Order Information for our records unless and until you request deletion, subject to our legal and regulatory obligations.

Third-party Links

Our Site may include links to other websites. This Privacy Policy does not apply to external websites. Please review their policies separately. We are not responsible for the privacy practices of third-party sites.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date” above.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Contact Us

If you have questions, complaints, or need support, please contact us:

Luzon Healthcare
Call:- +91 7437037037
Email:- care@luzonhealthcare.com